Filou Loop

The team does its utmost to prepare your orders as quickly as possible. Please allow a maximum of 48 hours for your orders to be processed.

- Delivery in Switzerland: 1-2 working days from dispatch of your order.
- Delivery in Europe: 1 to 8 working days from dispatch of your order.
- Click & Collect: Open between 12pm and 6pm for orders placed before 11am.

Don't like these little wonders? No problem! You have 15 days from the date of purchase to return them to us in their original packaging.

For shipments outside Switzerland, please note that additional charges may apply, such as customs duties and VAT in the country of destination.

Don't know your size? Don't panic!
Download our size guide.

With its delicate structure, jewelry is highly sensitive to abrasion and chemical attack. Don't forget that your little jewels are not made of solid gold, and although they will stand the test of time and your daily life, it's important to take good care of them so that they accompany you over the long term.

Avoid contact with water, chemicals such as perfumes, cosmetics or household products.

Remember to remove them at bedtime, in the shower or when going to the seaside or swimming pool.

To avoid scratches, they should be carefully stored alone, away from other jewels that could damage their surface.

Our little pouches are their best ally, protecting them from moisture and light and keeping them safe.

Mother-of-pearl and natural stones are particularly sensitive to all cosmetic products (soap, hairspray, perfume, etc.), so you should only put on your jewelry after a minimum of 30 minutes after using any cosmetic product, until the volatile compounds have evaporated.

All our jewelry is shipped in its own pouch and small box.